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Will the unit lose any memory if the battery is disconnect?
No, the unit has a back up lithium battery to protect against data loss.
What steps are needed when my interlock equipped vehicle needs repair?
You need to contact our office at 1-800-671-8054 in the event the repair shop has questions about the interlock. You must provide documentation if the power is interrupted as the unit records all power disconnects and reconnects.
What is an ignition interlock?
An ignition interlock is a device that measures BAC (Breathe Alcohol Content) and allows you to start your vehicle, if the BAC is below the set point. The device requires random running retest while the vehicle is running. The device records failed or missed tests, and it also records all test results, engine starts, and vehicle run times.
What if my vehicle stalls?
The device has a stall protection feature, the interlock will allow a restart without a test for two minutes.
What happens if I forget my scheduled service appointment?
The service light starts flashing as a reminder several days prior to your scheduled appointment. If you miss your appointment the service light will continue flashing along with the lockout light, letting you know it is overdue. If you fail to return to a service center within this time frame, the device will enter into lockout mode.
What does the device do if I fail a breath test?
For a failed test, the device will enter temporary lockout period for 15 minutes, then will turn back on and let your retry.
If I am having problems with the interlock device, what can I do?
Call our responsive emergency line at 1-888-930-3001. Remote service is available.
Does the device need periodic service?
Yes, the interlock is serviced at least every 60 days.
Do you have a voluntary program?
Yes, to inquire about the voluntary program call 1-800-671-8054. We also have a program just for teenagers and their parents, check out our PAUD page for more details.
Can the interlock turn off my engine?
No, the interlock will never turn off a running vehicle. If a retest is missed, a violation is recorded.
Can the device be tampered with by computer?
No, special interface connection and proprietary software is needed in order to communicate with the interlock.
Can someone use other air source like a balloon to mimic human breath?
No, the device has anti-circumvention techniques which cause the interlock to abort artifical breath samples.
Can someone else use my vehicle?
Yes, but anyone operating the vehicle will have to use the interlock. You are responsible for any violations recorded.